{"id":24266,"date":"2026-06-17T14:22:13","date_gmt":"2026-06-17T13:22:13","guid":{"rendered":"https:\/\/tulipark.it\/tuliparkday\/customer-service\/"},"modified":"2026-09-28T10:26:00","modified_gmt":"2026-09-28T09:26:00","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/tulipark.it\/tuliparkday\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\" id=\"h-trasformiamo-piazze-centri-commerciali-outlet-resort-hotel-borghi-storici-e-location-esclusive-in-attrazioni-temporanee-con-migliaia-di-tulipani-in-fioritura\">If you purchased a TuliPark Day voucher or have an active reservation, fill out the form below. Our team will review your request and respond as soon as possible. <\/p>\n\n<h3 id=\"h-f-a-q\" class=\"wp-block-heading\">F.A.Q.<\/h3>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1781702596192\"><strong class=\"schema-faq-question\">Can I give a TuliPark Day voucher as a gift?<\/strong> <p class=\"schema-faq-answer\">Yes, TuliPark Day vouchers are perfect as gifts because they are not personalized and can be used by the person they are given to, according to the terms indicated on the voucher.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781702782725\"><strong class=\"schema-faq-question\">Is a reservation required?<\/strong> <p class=\"schema-faq-answer\">It&#8217;s recommended to avoid the line at the entrance, but tickets can also be purchased on-site<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781702827131\"><strong class=\"schema-faq-question\">What happens in case of bad weather?<\/strong> <p class=\"schema-faq-answer\">The exhibition remains open regardless<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781702846103\"><strong class=\"schema-faq-question\">Can I get a refund<\/strong> <p class=\"schema-faq-answer\">The reservation voucher cannot be canceled under any circumstances<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781702866946\"><strong class=\"schema-faq-question\">I lost the email with my voucher, what can I do?<\/strong> <p class=\"schema-faq-answer\">Check your spam folder. If you can&#8217;t find it, contact customer service by entering the email address used during purchase and the order number in the form below. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781702954245\"><strong class=\"schema-faq-question\">How long does the visit last?<\/strong> <p class=\"schema-faq-answer\">The duration of your stay is flexible, unless organizational limitations are communicated by the organization.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781702965574\"><strong class=\"schema-faq-question\">How can I contact customer service?<\/strong> <p class=\"schema-faq-answer\">You can use the support form on this page, entering your order number and all the details of your request.<\/p> <\/div> <\/div>\n\n<h3 id=\"h-compila-il-modulo-e-riceverai-una-proposta-personalizzata\" class=\"wp-block-heading\">Fill out the form and receive a personalized proposal.<\/h3>\n<style id=\"wpforms-css-vars-23989\">\n\t\t\t\t#wpforms-23989 {\n\t\t\t\t--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-23989\"><form id=\"wpforms-form-23989\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"23989\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/tuliparkday\/en\/wp-json\/wp\/v2\/pages\/24266\" data-token=\"e945e2ab2f33d85edc25698e5f9a20fa\" data-token-time=\"1791940460\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-23989-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Full Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" 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class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-23989-field_2-error\" required><\/div>\t\t<div id=\"wpforms-23989-field_3-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"3\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-23989-field_3\" >purchase type for<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-23989-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-23989-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-23989-field_4\">Order number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-23989-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-23989-field_4-error\" required><\/div><div id=\"wpforms-23989-field_7-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-23989-field_7\">Request type <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-23989-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" required=\"required\"><option value=\"Event Information\"  class=\"choice-1 depth-1\"  >Event Information<\/option><option value=\"Using the voucher\"  class=\"choice-2 depth-1\"  >Using the voucher<\/option><option value=\"Booking issue\"  class=\"choice-3 depth-1\"  >Booking issue<\/option><option value=\"Invoice request\"  class=\"choice-5 depth-1\"  >Invoice request<\/option><option value=\"Payment issue\"  class=\"choice-6 depth-1\"  >Payment issue<\/option><option value=\"Accessibility and services\"  class=\"choice-7 depth-1\"  >Accessibility and services<\/option><option value=\"Other\"  class=\"choice-8 depth-1\"  >Other<\/option><\/select><\/div><div id=\"wpforms-23989-field_8-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-23989-field_8\">TuliPark Day city and request details<\/label><textarea id=\"wpforms-23989-field_8\" class=\"wpforms-field-medium\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-23989-field_8-error\" ><\/textarea><\/div><div id=\"wpforms-23989-field_10-container\" class=\"wpforms-field wpforms-field-gdpr-checkbox\" data-field-id=\"10\"><label class=\"wpforms-field-label\">GDPR acceptance <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><ul id=\"wpforms-23989-field_10\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-23989-field_10_1\" name=\"wpforms[fields][10][]\" value=\"I consent to this site storing my submitted information so they can respond to my request.\" aria-errormessage=\"wpforms-23989-field_10_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-23989-field_10_1\">I consent to this site storing my submitted information so they can respond to my request.<\/label><\/li><\/ul><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-23989-field_3-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-23989-field_3-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-23989-field_3-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} 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name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-23989\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Send request\" aria-live=\"assertive\" value=\"wpforms-submit\">Send request<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/tulipark.it\/tuliparkday\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you purchased a TuliPark Day voucher or have an active reservation, fill out the form below. Our team will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-24266","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>TuliPark Day | Customer Support for Reservations<\/title>\n<meta name=\"description\" content=\"Need help? 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